Frequently Asked Questions
WILL THERE BE DELAYS IN DISPATCH TIMES?
There will be delays in our processing times as there are fewer Angels working at a time in our warehouse which has direct impact on how quickly we can pick, pack and dispatch your new treasures. As always, our Angels are working as quickly as possible. However, there will be delays in dispatch times.
WILL THERE BE DELIVERY DELAYS?
Our delivery partner, DHL have experienced significant increases in demand across their networks which is in turn causing some delays and service interruptions in in certain areas. Please be assured that you purchase will be safely received, despite a lack of tracking or unusual tracking information on the DHL system.
WILL THERE BE CHANGES TO DROP SCHEDULE?
There may be unforeseen changes throughout our collection surrounding launch dates and garment availability.
We acknowledge that there will be some things that are out of our hands, and we appreciate your continued love and support. We will continue to keep our tribe as best informed as we possibly can and work our Angel magic to provide the ABBY service levels you know and love.